Privacy Policy

01Information We Collect

We collect personal information that you provide directly when you submit our contact or schedule-a-tour forms, or otherwise reach out to us. Depending on the form, this may include:

• —Your name, email address, and phone number.
• —Your desired move-in date, suite-type interest, and preferred tour date and time.
• —How you heard about us, and any message or notes you choose to include.

We also collect certain information automatically when you visit the Site, including your IP address, browser and device type, and pages viewed. This information is used to operate the Site, measure usage, and protect our forms against spam and abuse.

02How We Use Your Information

We use the personal information we collect to:

• —Respond to your leasing inquiries and schedule and confirm property tours.
• —Send you a confirmation of your inquiry and follow up about availability and the application process.
• —Operate, maintain, and improve the Site and our services.
• —Detect, prevent, and respond to fraud, spam, security incidents, and other misuse.
• —Comply with our legal and regulatory obligations.

03Cookies and Analytics

We use Google Analytics to understand how visitors use the Site so we can improve it. Google Analytics sets cookies and collects usage information such as pages visited, time on site, and general location derived from your IP address. You can opt out of Google Analytics using Google’s browser opt-out add-on, and most browsers let you block or delete cookies through their settings.

Our forms may use Cloudflare Turnstile to distinguish genuine visitors from automated bots. This involves sending limited technical information (such as your IP address) to Cloudflare for verification purposes.

04How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services and operate the Site, including with:

• —Our leasing team and the service providers who host our systems and process leasing inquiries on our behalf.
• —Yardi Systems, Inc., which operates the RentCafe / SecureCafe leasing and resident portals linked from this Site.
• —Google (analytics) and Cloudflare (bot protection), as described above.
• —Authorities or other parties where required by law, or to protect our rights, safety, or property.

Some of these service providers may store or process information outside your province or outside Canada, where it may be subject to the laws of those jurisdictions. We require our providers to protect personal information consistent with this Policy.

05Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected — including responding to your inquiry, managing the leasing relationship, and meeting our legal, accounting, and reporting obligations — after which it is securely deleted or anonymized.

06Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

07Your Privacy Rights

Subject to applicable law, you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to withdraw your consent to our use of your information (which may limit our ability to respond to your inquiry). To exercise these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.

08Third-Party Services

When you use the RentCafe / SecureCafe leasing portal or register as an applicant or resident, your information is also handled under RentCafe’s own privacy practices. By using any property website powered by RentCafe, you acknowledge you have read and understand the latest version of the RentCafe Privacy Policy. We are not responsible for the privacy practices of third-party services, and we encourage you to review their policies.

09Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the “Last updated” date above will reflect the most recent revision. We encourage you to review this page periodically.